Emergency Dispatch

Program Overview

In an emergency, the first people to answer a 911 call for help are Emergency Dispatchers. Seconds after receiving an emergency call, these well-trained, highly professional individuals react to send the appropriate type and number of emergency services units in response to calls for assistance. They also monitor the activity of emergency services personnel at the scene. Emergency Dispatchers work in a variety of settings, ranging from police and fire stations to hospitals or centralized communication centers. 

Communication skills and the ability to work under pressure are important personal qualities for dispatchers. These skills, as well as other pertinent postsecondary workforce readiness skills, will be emphasized. The Emergency Dispatch program is a one-year program. Students will spend time in the classroom practicing their skills in the state-of-the-art emergency dispatch simulation lab.

There is a growing industry need for emergency dispatchers. Warren Tech North will be partnering with Jeffcom, the Jefferson County Communications Center Authority, made up of the Arvada, West Metro, and Evergreen Fire Protection Districts, the Cities of Arvada, Wheat Ridge, Golden and Lakewood, and the Jefferson County Sheriff’s Office. At the end of the Emergency Dispatch program, students will be prepared to take the International Academies of Emergency Dispatch certification test. Many careers in the health and public safety field require students to be twenty-one years of age or require years of postsecondary education. A job as an emergency dispatcher enables students to begin their career, gain knowledge, and make connections in the health and public safety field directly out of high school.
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